1. Introduction
Welcome to Red Stags Casino. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Red Stags Casino ("we", "us", or "our") operates as a premier online gaming platform. In providing our services, we collect and process various types of information. This policy is designed to meet the requirements of global data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: Includes first name, last name, username or similar identifier, marital status, title, date of birth, and gender.
- Contact Data: Includes billing address, residential address, email address, and telephone numbers.
- Financial Data: Includes bank account and payment card details (processed through secure, encrypted gateways).
- Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
- Usage Data: Includes information about how you use our website, products, and services.
- Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.
3. How is Your Personal Data Collected?
We use different methods to collect data from and about you including through:
Direct Interactions
You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
- Create an account on our website;
- Apply for our services or products;
- Request marketing to be sent to you;
- Enter a competition, promotion, or survey; or
- Give us feedback or contact us.
Automated Technologies
As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you (e.g., managing your bets and payouts).
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation (e.g., Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements).
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
5. AML and KYC Compliance
As a regulated gaming operator, Red Stags Casino is legally obligated to verify the identity of its players to prevent fraudulent activity, money laundering, and underage gambling. This process involves:
- Verifying your Identity Data against government-issued documents (Passports, ID cards, Driver's Licenses).
- Confirming your residential address through utility bills or bank statements.
- Performing "Source of Funds" checks where necessary to ensure the legitimacy of transaction capital.
Failure to provide this information may result in the suspension of account privileges or the inability to process withdrawal requests.
6. Disclosures of Your Personal Data
We may share your personal data with the parties set out below for the purposes set out in Section 4 above:
- Internal Third Parties: Other companies in the Red Stags Group acting as joint controllers or processors.
- External Third Parties: Service providers acting as processors who provide IT and system administration services, and professional advisers including lawyers, bankers, auditors, and insurers.
- Regulators and Authorities: Government bodies and law enforcement agencies who require reporting of processing activities in certain circumstances.
- Fraud Prevention Agencies: To verify your identity and protect against financial crime.
7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
We use industry-standard 256-bit SSL (Secure Sockets Layer) encryption for all data transmissions. We have also established procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and the applicable legal requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for at least five years after they cease being customers for regulatory purposes.
9. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
- Request access to your personal data (commonly known as a "data subject access request").
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data (where there is no good reason for us continuing to process it).
- Object to processing of your personal data where we are relying on a legitimate interest.
- Request restriction of processing of your personal data.
- Request the transfer of your personal data to you or to a third party.
- Withdraw consent at any time where we are relying on consent to process your personal data.
11. Contact Details
If you have any questions about this Privacy Policy or our privacy practices, please contact our Data Protection Officer at:
Email: [email protected]
Live Chat: Available 24/7 via our website
Postal Address: Red Stags Gaming Ltd, Level 4, The Apex, Gaming District, MT 1023